General Information

Check In and Check Out
Your reserved room will be available at 3 p.m. on the day of arrival. On your departure day, you are welcome to stay in your room until 12:00 noon. For an early Check In or late Check Out at a surcharge, please contact our reception or reservations team to check availability. When arriving early, you certainly have the possibility to store your luggage with us; also after checking out from your room. Just inform our staff.

Parking
Complimentary outside parking in our private lot is offered for hotel guests.
We also have an underground parking garage. The charge per car and night is € 12,00. As there is limited space, please reserve prior to your arrival.

Travel Connection
By train ~ Complimentary pick up from the train station Hinterzarten. Please advise at the latest 2 days prior to your arrival.
By plane ~ The Euroairport Basel Mulhouse and Zurich International Airport are both only approx. 90 km away, Stuttgart Airport approx. 120 km. We will gladly organize a shuttle service for you. Charges can be put on your room bill.

Konus Card
Only in the Black Forest area, you will receive the „KONUS“ guest card to enjoy travelling by public transportation for free. Using the local trains or busses, you only need to show your “KONUS” guest card. No ticket purchase is necessary. Enjoy relaxing day trips in the Black Forest, the Rhine and Neckar Valley or the cities of Pforzheim and Waldshut. Please note, that there is a charge for dogs and bicycles.

Pets
Dogs are welcome at our hotel. Please inform us about your travel companion when making your reservation. We charge a supplement of € 20,00 per dog and night (no food included). As a courtesy to our other guests, dogs are not permitted in our Black Forest rooms (suitable for allergy sufferers), the Breakfast Pavillon, the elegant Restaurant „Marie Antoinette“, the hotelbar “Leo-Lounge” and the Spa. In our cosy restaurant „Wirthus“ and the beautiful coffeehouse „Diva“ dogs are welcome. If you don´t want to leave your dog on its own, all meals can be served in your hotel room. We can also assist in organizing a dog sitter. For any type of damages or severe dirt caused by your dog, the owner of the dog will be hold liable. Other pets than dogs are not allowed.

Table Reservations
For both restaurants, the cosy „Wirtshus“ (open daily from midday) as well as the elegant Restaurant „Marie Antoinette“ (open daily from 6:30 p.m.), we highly recommend to book a table in advance, especially on weekends and public holidays. Without pre-booking we unfortunately cannot guarantee the availabiliy of a table at your preferred time. For four guests and more, an advance booking is absolutely necessary. We kindly ask you to dress according to the atmosphere of our restaurants (long trousers for men, no sleeveless shirts or sports wear). Thank you!

Smoking
With exception of our hotelbar “Leo-Lounge”, the Parkhotel Adler is smoke-free. Please refrain from smoking in our rooms and suites, also when standing next to the open window. Guests who do not respect the regulation, will be charged with an extra cleaning fee. Please ask the reception team for rooms with a terrace or balcony if you wish.

Fire Prevention
The Parkhotel Adler consists of various historical buildings. Due to the very strict German fire restrictions for historical buildings, it is absolutely forbidden to use candles, electric kettles, immersion heaters, toasters etc. in the hotel rooms and suites. If you wish you can order 24 hours a day hot water or other drinks and meals through our roomservice.

Cancellation of beauty & massage treatments
Please cancel your beauty or massage treatment at the latest 24 hours prior to the confirmed appointment time. For later cancellations or no shows, 75% of the price of the booked treatment will be charged.

Cancellation of your hotel reservation
Cancellations up to 6 weeks prior to your day of arrival are free of charge. For later cancellations, the following charges apply: 42 to 15 days prior to arrival 15% of the total costs of your stay, 14 to 8 days prior to arrival 30%, 8 days to 1 day prior to arrival 60%, on the day of arrival or for no shows 90%. A 90% charge is also charged for early departure. For group bookings as well as for individual reservations during Christmas and New Year’s, a different cancellation policy applies.

Payment
As a guarantee for your reservation, we kindly ask for your credit card details. The payment of your hotel bill will be upon departure. Charges can be settled by cash, debit or credit card. We do accept all common credit cards.

Miscellaneous
~ All prices are in Euro and include VAT and service charges.
~ General business terms and conditions apply. You will find them here.
~ Prices are subject to change.


Update: January 2013